Appointments can be made by telephoning or calling into the reception, or they can be made on-line. Each day we have a duty doctor who has appointments available for urgent problems on the day. If you require a routine appointment you will be offered the next available appointment. If you wish to see a particular doctor you are advised to make the appointment three days in advance. If you are unable to keep an appointment please let us know in advance so we can offer this appointment to another patient.
All the doctors and nurses work to appointments
Demand for appointments has increased over the years, we are still trying to keep up with demand and have made changes to the appointment system to provide a faster and better service. There are 4 types of appointment.
Nurse Telephone Triage
We offer nurse telephone triage on a daily basis. Advice is given to you on the phone by our Nurse Practitioner or, if our nurse feels your symptoms warrant an appointment with either her or a GP, she will offer you an appointment if necessary on that day or at the earliest convenient time.
Book on the Day Appointments
Book on the day appointments are available by ringing 0151 652 1688 each morning from 8.30am. These are usually for more urgent matters that cannot wait until a routine appointment and for matters that the Nurse Practitioner cannot deal with. We cannot guarantee that you will be able to see the doctor of your choice, although we will try to accommodate your request.
Pre-Bookable / Routine Appointments
Routine appointments are limited. These are for non-urgent matters and for patients who prefer to have continuity by seeing the doctor who has been looking after an on-going problem. These can be pre-booked up to 2 weeks in advance if available.
Duty Doctor Appointments
Every day one of our doctors is the Duty Doctor and deals with all requests for urgent advice and treatment that day. If all the 'Book on the Day' appointments have been taken, the duty Doctor deals with anyone who feels unable to wait until another day. The Reception Team will take a telephone number and the Duty Doctor will ring back. The doctor has the ability to offer an appointment if necessary or give telephone advice.
Evening & Weekend Appointments
You can now book in to see a GP during evenings and weekends as part of the new Extended GP Access programme. To utilise this service please contact the surgery during normal opening hours or call 0151 652 6077 during evenings and weekends.
Golden Rules for Appointments
If you decide that your appointment is no longer needed, please ring up and cancel so that someone else can have the appointment instead.
Does more than one family member need to see the doctor? If so, please make a separate appointment for each person.
If you have several different problems to discuss, please make a longer appointment or separate appointments. Your doctor has only 10 minutes for each routine consultation.
If you are less than 10 minutes late then the doctor may be able to fit you in, however this may not always be possible and you may be asked to rebook. If you are more than 10 minutes late then you will be asked to rebook.
We offer over 1000 appointments per week and of these about 5% are wasted because patients do not attend.
All non attender’s appointments are monitored and letters sent accordingly. If you are a non attender on a regular basis you may be removed from the Practice list.
If appropriate a GP will offer you the opportunity for a chaperone to be present or you can request this service yourself.
Extended Hours Appointments